21st Century Skills in the Workplace Training Course in Costa Rica
Equip your people with the mindset, skills and tools to thrive in a changing world, and help your organisation build a more agile, innovative and resilient future.
Your Course, in 60 Seconds
The key details for planning, in one place.
The Capabilities Behind a Future-Ready Workforce
21st century workplace skills help people respond when tasks, technology and expectations change.
They include critical thinking, creativity, communication and collaboration, supported by digital judgement and a habit of learning. Participants examine evidence before reaching conclusions, generate options for a problem and explain their recommendations clearly.
For organisations in Costa Rica, these skills apply across departments, offices and regions, from San José and the Central Valley to Guanacaste and the Caribbean coast, and across onsite and remote teams. The two-day programme combines individual reflection with team practice, including evaluating online information and AI-generated content.
Communication
Listen actively and explain ideas for the audience and channel.
Collaboration
Agree responsibilities and work constructively across differences.
Critical Thinking
Check evidence and assumptions before reaching a conclusion.
Adaptability
Adjust priorities, seek feedback and build a learning habit.
Digital Judgement and AI Awareness
Assess online information and review AI output before using it.
Would This Move Your Team Forward?
A quick check against what this programme does and does not set out to do.
A strong fit if your team needs to:
- Make decisions when information is incomplete or conflicting
- Collaborate across roles, departments or locations
- Communicate more clearly and discuss ideas more constructively
- Evaluate digital information and use new tools thoughtfully
- Learn and adapt as priorities or processes change
Consider another programme if you need:
- Advanced training in a specific software platform or technical tool
- An in-depth leadership or people management programme
- A formal qualification or accreditation
- Specialist depth in one area, such as data analysis or AI prompt engineering
Not sure? Tell us the situation and we will point you to a better-fitting programme, or browse all courses.
When Everyday Work Starts Getting in the Way
Turn everyday workplace challenges into opportunities for growth.
Decisions lack evidence
Teams act on the first explanation without checking the information.
Critical thinking
Weigh evidence and compare options before deciding.
Siloed teams
Departments make assumptions about responsibilities, causing gaps.
Stronger collaboration
Agree roles and work across functions to achieve more.
Unclear messages
Poorly chosen channels lead to repeated clarification.
Clearer messages
Structure each message around what the audience needs.
Change disrupts progress
New priorities stall work when staff lack a way to adjust.
Greater adaptability
Replan, ask for support and learn new processes together.
Digital content goes unchecked
Online claims and AI answers are reused without checking.
Digital judgement
Check sources and review AI output before using it.
Ideas rarely become action
Discussions repeat familiar solutions without testing options.
Creativity and innovation
Generate options and test a practical improvement.
Changes Participants Take Back to Work
By the end of the course, your team will be better equipped to navigate change, work together effectively and contribute to a stronger, more future-ready organisation.
Communicate clearly
Structure clear messages and use questions to check understanding.
Collaborate confidently
Agree team roles, responsibilities and ways of working.
Think critically
Separate facts, assumptions and opinions, and evaluate evidence.
Solve workplace problems
Generate alternatives and compare options using agreed criteria.
Adapt to change
Adjust priorities and identify learning needs when work changes.
Give constructive feedback
Respond respectfully to different views and build understanding.
Use digital tools wisely
Check online sources and AI-generated content before using or sharing them.
Turn learning into action
Plan a small workplace experiment with a review date and feedback source.
Two Days. One Practical Journey.
Each stage builds on the one before it, so participants leave with a working method rather than a set of tips.
Assess
Identify a workplace challenge, the people involved and the information needed.
Explore
Question assumptions, generate options and compare them against clear criteria.
Connect
Explain ideas, listen to different perspectives and agree how to work together.
Apply
Use digital judgement and team practice to test a response to the challenge.
Adapt
Review feedback, adjust the approach and plan the next step in learning.
Twelve Capabilities That Work Better Together
Twelve modules connect thinking skills, teamwork, digital judgement and ongoing learning.
Thinking and creativity
Workplace skills in context
Identify skill strengths and gaps against the demands of your role.
Evidence and assumptions
Separate facts from opinions and check the basis for a decision.
Creative problem-solving
Generate alternatives and compare options using practical criteria.
Communication and collaboration
Clear workplace messages
Choose a channel and structure the message around what the audience needs.
Listening and feedback
Use questions, paraphrasing and specific feedback to build understanding.
Working across differences
Agree roles and handle differing perspectives respectfully.
Digital judgement
Information and media literacy
Check sources, context and credibility before sharing online information.
Responsible use of AI
Review AI output and follow workplace rules for sensitive information.
Digital teamwork
Agree communication and sharing habits for onsite and remote colleagues.
Adaptability and learning
Responding to change
Adjust priorities and identify what needs to be learned or clarified.
Initiative and accountability
Plan a small improvement, agree ownership and decide how to review it.
Learning through feedback
Use reflection and feedback to create a practical development plan.
Learn It. Try It. Challenge It. Use It.
An active learning approach: short facilitator inputs, real examples, small-group practice, application to your own workplace situations and structured reflection.
Learn
Short, focused facilitator input on the concept and why it matters.
See
Worked examples and realistic scenarios drawn from workplace practice.
Practise
Small-group activities and exercises where participants try the method.
Apply
Participants work the method against their own real tasks and situations.
Reflect
Structured review and an action plan to take back to the workplace.
Where These Skills Show Up on Monday Morning
Use the course methods in these common workplace situations, with examples adapted to your organisation.
Team decisions
Comparing evidence and explaining a recommendation when colleagues favour different options.
Cross-department projects
Agreeing responsibilities, checking assumptions and resolving gaps between teams.
Digital research
Checking online claims and AI-generated summaries before including them in work outputs.
Hybrid collaboration
Choosing channels and sharing clear updates so onsite and remote colleagues can contribute.
Service improvements
Generating options for a recurring customer issue and testing a small change with feedback.
Changing work priorities
Replanning tasks, asking for support and learning a new process without losing sight of commitments.
Who Gets the Most From This Programme?
This workshop suits employees and people managers who need to think critically, work across teams and respond constructively to changing workplace demands.
Employees
Build essential thinking, people and digital skills.
Team Leaders and Managers
Strengthen communication, collaboration and decisions.
Project Teams
Work better together across departments.
Customer-Facing Staff
Solve recurring issues and communicate clearly.
New Hires
Start with skills that transfer across every role.
HR Professionals
Build a shared skills language across the organisation.
No Specialist Background Required
No prior qualification or technical expertise is required. The programme is pitched at foundation to intermediate level and suits mixed groups.
Required
- Willingness to participate and engage in discussions
- Interest in improving workplace effectiveness
- A familiar workplace challenge to work on during the course
Not Required
- Prior technical expertise
- A formal qualification
- A leadership role
Foundation to Intermediate
Suitable for a wide range of experience levels.
Inside the Two Training Days
The standard delivery is 2 full days, 9am to 5pm.
| 09:00 | Welcome and workplace skill priorities |
| 10:30 | Evidence, assumptions and decisions |
| 11:30 | Creative problem-solving practice |
| 13:00 | Lunch |
| 14:00 | Clear messages, listening and feedback |
| 15:30 | Collaboration across differences |
| 17:00 | Day one review and reflection |
| 09:00 | Recap and checking online information |
| 10:30 | Responsible AI use and digital teamwork |
| 11:30 | Adapting to change and taking initiative |
| 13:00 | Lunch |
| 14:00 | Team challenge: apply the course skills |
| 15:30 | Feedback and workplace learning plans |
| 17:00 | Action planning and close |
The outline shows the shape of a typical day. The exact running order is confirmed with you before delivery.
Designed Around Your Team, Not the Other Way Around
Flexible delivery options tailored to your team and goals.
Onsite at Your Workplace
We come to your premises and deliver the training at a time that suits your team.
Live Virtual
Interactive, facilitator-led sessions with the same activities, discussion and practice as the in-person format.
Arranged Venue
A focused, in-person session at a venue we can recommend for you.
Customised Delivery
Examples, activities, duration and action plans adapted to your industry and objectives.
Facilitator Matching
We match the facilitator to your audience and context: the seniority and mix of the group, your industry, the delivery format and language, and the outcomes you have asked for. A pre-course consultation is held before delivery.
What Leaves the Room With Them
Practical resources to support learning during and after the course, included with every booking at no additional charge.
Learner’s Guide
A workbook covering the full course content, used during the session and kept afterwards.
Course Handouts
Exercises, templates and reference sheets used in the practical activities.
Action Plan
A structured plan to take back to the workplace at the end of the course.
Certificate of Completion
Each course participant will receive a certification of training completion.
Choose the Training Format That Fits
There are four pricing options for this course in Costa Rica. Participants outside Costa Rica may attend through the online delivery format.
- 60-minute session
- Unlimited participants
- Onsite or virtual
- Focused introduction
- Interactive activities
- Onsite or virtual
- Two full days, all 12 modules
- Hands-on application
- Onsite or virtual
- Pre-course consultation
- Customised content, where applicable
- Facilitator and training materials
- Venue or virtual delivery
- Post-course follow-up, where applicable
Feedback From People Who Actually Attended
Written feedback published on our Knowles Training Institute reviews page.
“Good if can also tailor to the level of participants in the workshop (similar to how it was conducted today). The trainer is very flexible!”
Balanced Scorecard Course
Singapore Institute of Management Group Limited, April 06, 2021
“It’s a great session with Karan, really appreciate the well-planned training materials and his facilitating skills.”
Resilience in Business Course
Global PSA Singapore, December 11, 2020
“I was totally engaged in his training and was able to pick up the theoretical information from his excellent communication skill.”
Critical Thinking Course
FrieslandCampina Development Centre AMEA Pte Ltd, January 05, 2021
Why Organisations Work With Knowles
Practical. People-focused. Made for modern workplaces.
Practical and interactive delivery
Real-world learning that builds confidence.
Tailored corporate learning
Contextualised to your goals, industry and team.
Flexible formats
Onsite, virtual or at an arranged venue.
Clear workplace application
Tools and action plans your team can use immediately.
Small-group engagement
1 to 25 participants, interactive at every size.
Support before and after
A pre-course consultation and post-course follow-up, where applicable.
Questions HR and L&D Teams Usually Ask
Quick answers to common questions about this training course.
Who should attend?
Employees, team leaders, managers, project teams, customer-facing staff, new hires and HR professionals.
Is AI content included in the course?
Yes. The digital judgement modules cover reviewing AI output and following workplace rules for sensitive information.
What is the class size?
From a minimum of 1 participant to a maximum of 25.
Can we request a specific facilitator?
We match the facilitator to your audience, industry, delivery format and the outcomes you have asked for.
Are there any prerequisites?
No. No prior qualification or technical expertise is required.
Do you arrange the venue?
We deliver at your premises, or at an arranged venue that we can recommend for you.
Do you offer onsite delivery?
Yes. We deliver at your premises across Costa Rica.
Can the course be tailored to our industry?
Yes. We adapt the examples, terminology, activities and action plans to your sector.
Do you offer virtual delivery?
Yes. Interactive, facilitator-led virtual sessions with the same activities as the in-person format.
Can participants outside Costa Rica attend?
Yes. Participants outside Costa Rica may attend through the online delivery format.
Can the course be customised?
Yes. Duration, depth and emphasis are tailored to your objectives without diluting the core capability.
How much does the course cost?
USD 679.97 for a 60-minute lunch talk, or per participant USD 289.97 for a half day, USD 439.97 for 1 day and USD 589.97 for 2 days.
How long is the course?
The standard programme is 2 full days, 9am to 5pm. It can also run as 3 days, 1 day, half a day, 90 minutes or 60 minutes.
How far in advance should we book?
Send your preferred dates as early as you can. We reply within one working day to confirm availability.
What does the agenda include?
Short facilitator inputs, worked examples, small-group practice, a team challenge and action planning.
Is there any pre-course preparation?
No formal pre-work. We hold a pre-course consultation to understand your goals and context.
Will participants receive a certificate?
Yes. Each participant receives a certification of training completion.
How can we apply the learning after the course?
Participants leave with an action plan, and we provide post-course follow-up where applicable.
Are training materials included?
Yes. Each participant receives a learner’s guide and course handouts. PowerPoint slides are not provided.
How do we enquire or book?
Use the form below, or email [email protected].
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Learn MoreTraining Across Costa Rica
We deliver training throughout Costa Rica, at your office, at an arranged venue, or live online.
Onsite at your organisation, at an arranged venue, or live online for teams in several locations.
From Training Need to Training Day
You will always know what happens next, and nothing is committed until you have seen the scope and the cost.
Tell Us What You Need
Send your dates, numbers and preferred format using the form below.
Pre-Course Consultation
We discuss your goals, audience and context so the content fits.
Receive a Proposal
Scope, schedule and quotation, with time to consider before agreeing.
Confirm and Prepare
Dates locked, materials prepared and the facilitator matched to your group.
Deliver and Follow Up
The course runs, and post-course follow-up sustains it back at work.
Ready to Build a More Future-Ready Team?
Private corporate training for organisations in Costa Rica.
Tell Us What Your Team Needs
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